Shipping policy

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Esebike Ltd.
  • "Goods" refers to the items offered for sale on the Service.
  • "Orders" means a request by You to purchase Goods from Us.
  • "Service" refers to the Website.
  • "Website" refers to Esebike, accessible from www.esebike.co.uk.
  • "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at Esebike. The following terms and conditions constitute our Shipping Policy. 

Domestic Shipping Policy

Shipment processing times

Orders to mainland UK are typically processed within 1-2 working days and delivered within 3-7 working days, but may be slightly longer for items for which customisation and/or White Glove Delivery service is involved) - please see the estimated processing and delivery time provided on the relevant product page for specific details.

Where dispatch to UK destinations such as Northern Scotland, or destinations outside of mainland UK, such as Northern Ireland, is available, delivery may be subject to extra charges and longer delivery times.

Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

Please note we only deliver to addresses within the United Kingdom.

Delivery delays can occasionally occur.


Delivery & Returns

28-Day Return and Refund Guarantee

You have 28 days from the day you receive your item to complete the return process. Here’s how it works:

14 Days to Request a Return
You have 14 days from receiving your item to contact us and request a return. To initiate a return, please email info@esebike.co.uk.

14 Days to Return the Item

If your return request is approved, you then have an additional 14 days to return the item to us.

We will provide full instructions on how and where to send your return. The item must be in the same condition that you received it — unused, in its original condition, with all tags attached and in the original packaging. You will also need to provide your receipt or proof of purchase.

Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.

Return Shipping Responsibility

You are responsible for the cost of returning items, including shipping and any associated fees. Please ensure the item is sent to the return address provided once your return request has been approved.

We strongly recommend using a tracked and insured delivery service or courier, and emailing us the tracking number once dispatched. Esebike cannot be held liable for items lost or damaged in transit.

Refund Processing

Refunds will be processed within 10 business days of us receiving and inspecting the returned item.

Items sent back without first requesting a return will not be accepted.

If you have any questions regarding a return, please contact us at info@esebike.co.uk

Non-Returnable Items:

  • Helmets
  • Clothing
  • Used Bikes

Proof of Purchase: A receipt or proof of purchase is required to complete your return.

Manufacturer Returns: Please avoid sending items directly back to the manufacturer.

 

Refunds and Exchanges

Refund Process:

  • Upon receiving and inspecting your return, we’ll inform you about the status of your refund.
  • Approved refunds will be credited to your original payment method within a specified period.

Issues with Refunds:

  • Haven't received your refund? First, check your bank account again.
  • Contact your credit card company; it might take time for your refund to be officially posted.
  • Check with your bank for processing times.
  • If the refund is still missing, please reach out to us at info@esebike.co.uk.

Sale Items: Please note that only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges: We replace items if they are defective or damaged. For exchanges, email us at info@esebike.co.uk and send your item to: UNIT 50 , RAYMOUTH ROAD, SE16 2DB (ESEBIKE).

 

Gifts and Shipping Returns

Gift Returns:

  • If the item was a gift shipped directly to you, you’ll receive a gift credit equal to the return’s value. A gift certificate will be mailed after we receive the returned item.
  • If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, the refund will go to the gift giver.

Return Shipping:

  • Mail your product to: UNIT 50 , RAYMOUTH ROAD, SE16 2DB (ESEBIKE).
  • Return shipping costs are your responsibility and are non-refundable. Refund amounts will be less the return shipping cost.
  • For high-value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the receipt of your returned item.

Delivery Times: Delivery times for exchanged products may vary based on your location.

 

Our goal is to ensure a seamless and trustworthy shopping experience. For any further assistance, please contact us.